WARRANTY DETAILS

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty period
Our warranty period on hardware is two years; on other items, such as apparel, the warranty period is one year.  

What to do
Email [email protected] with the invoice of your purchase and supporting photos and/or video(s) of the warranty claim. When we receive your warranty claim, we will make a decision regarding the best solution. If it is a factory defect and the product is unrepairable, we will send you a replacement (similar) product. If the warranty is accepted and Mistral confirms to send the product back, Mistral will send a return label that can be used for the return.

Limited Warranty Details
We guarantee our products are free of defects or damage caused by workmanship or materials. This warranty commitment does not cover any other claim conditions in relation to damage or defects associated directly or indirectly as a result of the following:

- Wear and tear arising from both normal and casual use
- Extremes of weather or environmental conditions
- Cleaning with any liquid other than cool, fresh water
- Temperatures > 40 and < 2 degrees centigrade
- Prolonged storage in temperatures >30 and < 2 degrees centigrade
- While in possession of a freight carrier, including air transportation
- As a result of loading, unloading or dropping by any party
- As a result of over-tightening on a car or rack systems
- By accident, neglect, improper use or handling
- Being towed by any additional means
- Use for any activity other than its intended purpose or limits of design
- Structural or dimensional modifications
- Repairs made by any third party other than Mistral
- Storage of inflatable boards within a bag when damp
- Incorrect folding-over of fin boxes
- Collision with any object stationary or moving
- Jumping directly onto a board from an elevated height
- Random acts of aggressive or unreasonable behaviour during the use of the product
- Storage of the product in either damp, dark, ventilation-free areas
- Use of non-standard fins larger than specified
- Use of the item after a claim is lodged where additional damage occurs
- Color fading or variations as a result of UV influences
- Failure to fresh-water rinse equipment after each use
- Saltwater crystallization resulting in fading, deterioration or failure of materials
- Failure to make dry the product before storage
- Failure to follow instructions of use supplied with the product or at the website
- Failure to follow the guidance of handling and use by your retailer
- Use of excessive force, including over-tightening, pushing or twisting
- Dragging of product over abrasive or sharp surfaces
- Use of board or paddle by a person of a mass, exceeding design and material limits
- Loan of the product by the owner for any commercial purpose
- Use of products where use is not intended
- Use in excessive winds where impact damage may be likely
- Breakages/damage which occur in the surf or rapid rivers are not covered
- Over-inflation of boards beyond 18psi
- Over-tensioning of outhauls or in-hauls
- Folding of the inflatables along the fin box seam, causing deformation
- Obtaining Warranty Service

Repair or replacement
Mistral Red Dot Division BV retains the right to satisfy warranty via repair or replacement of products or components deemed defective. In addition, Mistral Red Dot Division BV reserves the right to replace original Mistral SUP boards or equipment with comparable current products.