ARBITRATION

In further consideration of the sale of this product and any of its accessories to you, you hereby agree to submit to binding arbitration any claims you believe you may have against Mistral or any of its distributors arising from using any Mistral equipment. The arbitration shall be pursuant to the rules of the European Arbitration Association.

• The arbitration shall be commenced within one (1) year from the date any alleged claim first arose.
• The arbitration shall be held in the Netherlands unless otherwise mutually agreed to by all parties.
• The submission to the European Arbitration Association shall be limited, and any court of competent jurisdiction may enforce the arbitration.

BINDING EFFECT OF AGREEMENT

In the event of your death or incapacity, this Agreement shall be effective and binding upon your heirs, next of kin, executors, administrators, assigns, and representatives. In entering into this Agreement, you are not relying upon any oral or written representations other than what is set forth in this Agreement and User’s Guide.

Important: If you are unwilling to be bound by these terms, return this product before use for a full refund.

IMPORTANT NOTE

Nothing in this User’s Guide is intended to be of an educational nature regarding the practice of watersports. Mistral or its staff make no claim as watersports educators, trainers, coaches, or advisors. Any and all advice with regard to safe practice, safe usage, safety, risk management, risk assessment, duty of care, and participation in watersport in any and all of their forms must be sought from external sources, preferably from professional, qualified watersport-specific educators.

Note: Mistral boards are not classified as life-saving devices and must be considered recreational toys only.

ADVISORY: INFLATABLE BOARDS ARE NOT MAINTENANCE-FREE

Inflatable boards offer unique benefits due to their ease of inflation and deflation and their fold-away nature contained within a travel bag. Failure to follow folding and storage procedures can result in accelerated degradation of seams and materials. They are neither indestructible nor immune to degradation through poor folding and storage techniques, excessive inflation, or inappropriate use.

WARRANTY SERVICE THROUGH YOUR RETAILER

If you have a problem with Mistral equipment and suspect it may be due to defective materials or workmanship, contact the nearest authorised Mistral dealer and arrange to inspect the problem. The consumer is responsible for delivery and pickup from the closest authorised dealer.

IF YOUR DEALER FINDS A FAULT

If the dealer’s inspection indicates a defect attributable to materials or workmanship, Mistral will repair or replace your Mistral SUP board free of charge at the Company’s discretion. Refer here Mistral Warranty for more information.

REPAIRS IN A COUNTRY OTHER THAN WHERE YOU PURCHASED

If service is required in a country that is not the country of purchase, the consumer will comply with all applicable export laws and regulations and be responsible for all customs duties, value-added tax (VAT), and other associated taxes and charges. For international service, the Mistral Distributor may repair or exchange defective products and parts with comparable products and parts that comply with local standards.

MISTRAL'S OPTIONS

Mistral retains the right to satisfy warranty via repair or replacement of defective products or components. Mistral also reserves the right to replace original Mistral equipment with comparable current products.

WARRANTY RELATING TO MISTRAL INFLATABLES

This limited warranty against manufacturing defects excludes all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, concerning Mistral boards, paddles, and accessories. It excludes any incidental or consequential damages or expenses resulting from any defects.

Mistral aggregate liability will be limited to an amount equal to the consumer’s original purchase price paid for the defective product. Some state, country, or provincial laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights. For consumers covered by state, country, or provincial consumer protection laws or regulations, the benefits from this warranty are in addition to all rights conveyed by such consumer protection laws.

WARRANTY POLICY AND INFORMATION

Warranty: Mistral Warranty

Returns: Mistral Returns

TERMS AND CONDITIONS

For the original retail purchaser (“Consumer”), Mistral provides a 24-month, one (1) year warranty against material or manufacturing defects of the hull and accessories from the date of purchase.

LIMITED WARRANTY DETAILS

We guarantee our products are free of defects or damage caused by workmanship or materials for 24 months after purchase. This warranty commitment does not cover any other claim conditions in relation to damage or defects associated directly or indirectly as a result of the following:

• Wear and tear arising from both normal and casual use
• Extremes of weather or environmental conditions
• Cleaning with any liquid other than cool, fresh water
• Temperatures > 40 and < 2 degrees centigrade
• Prolonged storage in temperatures >30 and < 2 degrees centigrade
• While in possession of a freight carrier, including air transportation
• As a result of loading, unloading, or dropping by any party
• As a result of over-tightening on a car or rack systems
• By accident, neglect, improper use or handling
• Being towed by any additional means
• Use for any activity other than its intended purpose or limits of design
• Structural or dimensional modifications
• Repairs made by any third party other than Mistral
• Storage of inflatable boards within a bag when wet, damp, or humid
• Incorrect folding-over of fin boxes
• Collision with any object, stationary or moving
• Jumping directly onto a board from an elevated height
• Random acts of aggressive or unreasonable behaviour during the use of the product
• Storage of the product in either damp, dark, ventilation-free areas
• Use of non-standard fins larger than specified
• Use of the item after a claim is lodged where additional damage occurs
• Colour fading or variations as a result of UV influences
• Failure to freshwater rinse equipment after each use
• Saltwater crystallisation resulting in fading, deterioration, or failure of materials
• Failure to dry the product before storage
• Failure to follow instructions of use supplied with the product or on the website
• Failure to follow the guidance of handling and use by your retailer
• Use of excessive force, including over-tightening, pushing, or twisting
• Dragging of the product over abrasive or sharp surfaces
• Use of board or paddle by a person of mass exceeding design and material limits
• Loan of the product by the owner for any commercial purpose
• Use of products where use is not intended
• Use in excessive winds where impact damage may be likely
• Breakages/damage which occur in the surf or rapid rivers are not covered
• Over-inflation of boards beyond 18psi
• Over-tensioning of outhauls or in-hauls
• Folding of the inflatables along the fin box seam, causing deformation

USAGE

Mistral inflatable boards use advanced inflatable technology. The materials are designed and chosen to balance durability, rigidity at optimum inflation pounds per square inch (PSI), lightness of weight, and performance. This is not indestructible and must be treated with the usual respect afforded any water sports apparatus. Avoid contact with sharp edges, rocks, barnacles, oysters, and other objects that may cause undue stress, damage, and/or material penetration. Do not drag over hard and abrasive surfaces. Do not jump onto the board when it is ashore. Use within the defined description of use.

INFLATION / DEFLATION PROCESS

Assembly Instructions

Mistral inflatables are supplied with:

• Low-pressure hand pump
• Hose
• Pressure gauge
• Repair kit
• Valve spanner
• Sturdy backpack

In addition, fins may either be slide-in or screw-fit (US Box) type.

Important: DO NOT USE AN AIR COMPRESSOR. This may result in damage to the board and will void all warranties. If you leave your board exposed to the hot sun, check the pressure and deflate to the required pressure. Failure to do so may cause stressing of material. Ambient temperature affects the tube’s internal pressure; a variation of 1°C / 1.8°F causes a variation in the tube of +/- 4 mbar (0.06psi).

• At 25°C / 77°F expect an increase of 1.62psi
• At 35°C / 95°F expect an increase of 2.1psi
• At 45°C / 113°F expect an increase of 2.7psi

Therefore inflate to account for additional air expansion within the chamber due to increased pressure due to heat build-up. For example, inflate to 16psi max if direct sunlight temperature is nearing 35°C / 95°F.

Preparation

1. Remove the board valve cap.
2. Ensure the valve is UP.
3. Screw-fit the tube to OUT on the pump.
4. Ensure no sand on valves.
5. Push and twist-fit the hose into the board valve.

Inflation

1. Set valve to DOUBLE ACTION: Upward + downward action inflates.
2. Ensure pump feet vee toward you.
3. Place either foot on the foot stand.
4. Commence inflation.
5. When resistance increases, set valve to SINGLE ACTION: Downward-only action inflates.
6. Continue inflation.
7. Inflate to indicator guide.
8. Push and twist to remove the hose.
9. Twist-fit the valve cap into the board.

Deflation

1. Twist and remove the valve cap.
2. Push the valve downward.
3. Twist and lock down.

After Use

1. Rinse with fresh water.
2. Wipe or air dry before folding and storage. Failure to do so can result in mildew forming on the outer skin and may shorten the longevity of your board.
3. Ensure there is no sand or gravel between the folds.

STORAGE

At Low PSI

The ideal way to store your inflatable board is to inflate/deflate it to a low PSI (just past the point of becoming semi-rigid) and cover/store in a dry, shaded, well-ventilated (low humidity) area on a rack system, top side up. Suspending your inflatable is not recommended (e.g., with ropes). Ensure it is FREE of SALT WATER. Saltwater crystals will retain moisture.

Within Bag and Folding Your Inflatable Board

Folding your deflated board requires some care and attention, especially in respect of the fin area. Avoid folding along the extreme edge of the fin box. This will cause undue stress and can result in deformation of the fin box. Fold toward the valve, pushing the folds down to expel the air. Leave the valve open when storing. Excessive humidity can cause leaching out of UV protective oils from the PVC material, which can lead to separation of the ‘bond’ between the seams. Failure to store your inflatable SUP accordingly can result in mold and/or seam failure and in general, accelerated degradation and will void future warranty claims.

CLEANING

Rinse with fresh water and dry thoroughly before storage. Avoid aggressive chemicals for cleaning. Use mild soap and fresh water.

CHECK VALVE SECUREMENT

Use the valve-spanner to tighten the valve if it works loose or in the case of having to remove and inspect or replace it. Check periodically.

REPAIRING SMALL PUNCTURES

1. Check that the board is fully deflated and lies flat.
2. Using the repair kit supplied:
   1. Prepare a round patch no less than 3" (7cm) in diameter.
   2. Clean the patch and area surrounding the leak with alcohol.
   3. Apply a thin, even coat to both the surface of the board and patch. Wait 5 minutes.
   4. Apply a 2nd coat to both surfaces. Wait 5 minutes.
   5. Use a hand roller to apply the patch evenly and pay special attention to the edges to ensure a quality seal.
   6. Wait 24 hours before re-inflating.

Caution: Perform all repairs in a well-ventilated area and avoid inhaling toxic vapors. Avoid contact with the skin or the eyes. Keep all repair materials (glue, solvents, etc.) away from the reach of children. Repairs on the welds must not be glued. Only the manufacturer of the board can perform repairs on the glued seams themselves, using a trained professional skilled in PVC seam repairs.

HARDBOARDS

Our hardboards are made from the highest standards, laminated from a mix of cloth including carbon, innegra, fiberglass, and kevlar, always with epoxy resins. The internal core uses EPS foam in differing densities.

REPAIRS

Always use epoxy resin. Seek professional repair if not confident. If the outer skin is compromised, ensure the board remains out of the water to prevent water uptake. Allow to dry completely before undertaking any repairs.

BOARD BAG

Use a board bag to prevent out-of-water damage.

STORAGE

Store out of strong sunlight and preferably indoors.